Returns & Exchanges

Due to the nature of our products, Beringer Vineyards can only accept returns for items that were damaged during transit or shipped in error. We strive to ensure every bottle arrives in pristine condition, but we are here to assist if your order does not meet our quality standards.

Return Process

• 1.
  Inspect Your Delivery

  Please examine your shipment immediately upon arrival to ensure all bottles are intact and the contents match your order summary.

• 2.
  Contact Customer Care

  If you receive a damaged or incorrect bottle, contact our support team within 14 days of delivery with your order number and photo documentation.

• 3.
  Receive Return Authorization

  Our team will review your claim and, if approved, provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for the return.

• 4.
  Processing and Refund

  Once the returned items are received at our cellar, we will process a full refund to your original payment method or arrange for a replacement shipment.